Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect:

  • Contact us within 48 hours
  • Include your order number
  • Send clear photos
  • Describe the issue

We'll cover return postage for faulty, damaged, or incorrect items, and offer a repair, replacement, or refund.

Change of Mind

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order:

  • You have 14 days from receiving your order to tell us you wish to cancel
  • You then have a further 14 days to send the item back to us
  • Items must be unopened, unused, and in their original packaging
  • Return postage is at your own cost for change-of-mind returns
  • Refunds are issued to your original payment method within 14 days of us receiving the returned item
Please note: for hygiene reasons, opened packs of disposable tableware (plates, cups, cutlery, etc.) cannot be returned for change of mind once the seal is broken, even if unused — this does not affect your rights for faulty or damaged goods.

This does not affect your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.

Contact Us

To start a return, or if you have any questions about the process: